# Partner with VSHN on Application Operations

You advise software vendors on architecture, compliance, or go-to-market. Some of your clients want to offer their product as a managed service but lack the operations team to run customer instances 24/7 in Switzerland. VSHN fills that gap: 24/7 operations, monitoring, SLA, and compliance evidence for every customer instance your client serves.

## Who this is for

- **IT consulting firms** whose ISV clients need managed operations for their product
- **System integrators** deploying ISV software into regulated Swiss environments
- **Cloud consultancies** recommending Swiss-hosted alternatives to hyperscaler services

## How we collaborate

**Lead Partner model.** For each project, one of us is the customer's single point of contact. Who leads depends on the project, agreed per engagement. The Lead Partner drives the project, handles invoicing, and owns first-level support.

**Joint delivery.** You handle consulting, integration, and project management. VSHN handles infrastructure operations, monitoring, backups, and SLA. Roles are agreed per engagement, not locked into a rigid structure.

**Flexible billing.** Invoice the customer together or separately, agreed per project. Both models are supported: each party invoices their share directly, or one party invoices the full amount and redistributes.

**Protected relationships.** No undercutting. Your customer stays your customer. Existing relationships are respected on both sides, with contractual protections for both parties.

## Division of labor for Application Operations

| Your role | VSHN's role |
|-----------|-------------|
| Architecture consulting and solution design | 24/7 application operations per customer instance |
| Integration, onboarding, and data migration | Monitoring, alerting, and incident response |
| Compliance advisory and audit preparation | Security patching, backups, and restore testing |
| Go-to-market and customer relationship | SLA management with defined response times |
| Project management | Managed configuration, updates, and change rollouts |

## What you can offer your ISV clients with VSHN

- **24/7 operations**: Round-the-clock incident response for every customer instance, from CHF 800/month per application
- **Swiss hosting**: Each instance on Cloudscale, Exoscale, or customer premises, with no hyperscaler dependency
- **Compliance evidence**: ISO 27001, ISAE 3402, and references from HIN, Finnova, acrevis, and the Swiss Federal Archives
- **On-premises option**: Same operations quality inside a customer's own data center
- **Predictable pricing**: Per-instance, per-application pricing your clients can pass through to their customers

## Partners delivering with VSHN

**[tim&koko](https://tim-koko.ch)**. Cloud consulting firm delivering container migrations and platform engineering alongside VSHN-operated infrastructure.

**[Puzzle](https://puzzle.ch)**. Software company with 140+ employees. Provides cloud-native consulting and DevOps transformation alongside VSHN managed services.

**[bespinian](https://bespinian.io)**. Cloud-native consulting firm focused on Kubernetes and application delivery.

See all VSHN partners at [servala.com/partners](https://servala.com/partners/).

## Become a partner

Interested in helping your ISV clients offer managed services with Swiss operations? Let's explore how we complement each other.

[Book a partnership discovery call](https://vshn.cal.vs.hn/application-operations) or [start a partnership conversation](#contact).